Humane Healthcare

How might healthcare facilities regain patient trust during the pandemic?

The COVID-19 pandemic has had an unprecedented impact on healthcare facilities across the world. Specifically for ambulatory healthcare, an effective restart begins with understanding patient emotion at a fundamentally human level—to uncover unmet needs around trust and confidence. 

As part of this human-centered exploration at Gensler, we published a blogpost that outlines insights to inspire action toward humane healthcare. Read the complete blogpost here.